Returns

Faulty Goods

If you have had your item less than 30 days:
We offer a full money back guarantee for all faulty items that are less than 30 days old. Please fill in the form on the Contact Us section or alternatively email us at sales@pcvalet.co.uk. Please include your name, order number (if you have it) and describe the fault and if possible, send a picture. We may want the item returned to us with the original packaging, but we will refund the price of postage for up to a Royal Mail Recorded service only.

If you have had your item longer than 30 days:
If your item has become faulty after 30 days, we may still be able to honour a refund or replacement, depending on the manufacturers guarantee. No modification must be made to any parts of any product. Please fill in the form on the Contact Us section or alternatively email us at sales@pcvalet.co.uk. Please include your name, order number (if you have it) and describe the fault and if possible, send a picture. We may want the item returned to us with the original packaging, but we will refund the price of postage for up to a Royal Mail Recorded service only.

Unwanted items

You have fourteen days from the date of delivery to notify us that you have changed your mind. Please fill in the form on the Contact Us section or alternatively email us at sales@pcvalet.co.uk. Please include your name and order number if you have it. You will then have fourteen days from that point to return it to us. When we receive the goods in an “as new” re-sellable condition we will refund your order completely, but you are responsible for the return postage costs, and we recommend you use a tracked service, such as “Royal Mail Recorded”.

Please note in regards to unwanted items, these must not have been worn. You can open the product, make sure there is no damage to the packaging, and try them on as you would in a shop. However, if there is evidence they have been worn for a prolonged amount of time we will be unable to complete a refund.

Please note the following items are excluded from our goodwill return policy due to hygiene reasons:

IMAK Eye Pillow
IMAK Arthritis Socks
Spark Kinetic Knee Support
Intellinetix Vibrating Therapy Gloves
NANOSILVER Socks
This does not affect your statutory rights as a customer.

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